Tactora Support

Having a problem or an idea? Write to us at [email protected]. Please include your iPhone/iPad model and iOS version.

Quick answers

My widget is empty or not updating. Open Tactora once so the widget has a puzzle to show. Then touch and hold the widget on the Home Screen and choose Edit Widget. iOS decides when widgets refresh, so changes can take a little while.
I don't get the daily reminder. Open iOS Settings > Notifications > Tactora and allow notifications. Also check Focus modes, and make sure the reminder is turned on in the app's Settings.
My streak or rating changed or disappeared. Your progress is stored only on your device. Deleting the app removes it. The daily puzzle and the streak follow the date and time of your device.
What is the rating? A simple estimate calculated on your device from the puzzles you solve or miss. It is not an official chess rating.
How do hints work? You get a few free hints each day. After that you can watch an optional short ad to earn another one, or show the solution and learn the idea.
I saw an inappropriate ad. Ads are shown between puzzles, never in the middle of one. If an ad looks inappropriate, write to [email protected] with a screenshot. You can review your ad consent choice in the app's Settings.
Where do the puzzles come from? From the Lichess puzzle database (https://database.lichess.org), released under CC0.
Privacy Policy: https://app.webgrup.com/tactora/privacy/en